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Terms


Pricing

Most Canadian health care facilities have access to a set of CIHI information products and services. These products and services are part of a Core Plan subscription with CIHI or through a bilateral agreement between CIHI and the respective ministry of health. In addition, CIHI offers a number of products and services, at no additional charge, to regional health authorities (or similar organizations) and ministries of health for jurisdictions covered by a bilateral agreement.

Core Plan products are designated with CORE. Facilities under the plan receive the set of products and services for a fixed price.

Clients who use CIHI services less frequently are covered on a price-per-service basis. Prices are listed in the catalogue as either Price A or Price B.

The products in the PDF format are generally offered with unlimited access to Core Plan subscribers via our website. Where products are provided outside the Core Plan or to non–Core Plan subscribers, prices for this format will normally represent a discounted price compared to the equivalent paper product.


Order Options

Online

Order online by adding products to your shopping cart, selecting Checkout and following the instructions.

Fax

Download and complete the CIHI Order Form and fax it to the Canadian Institute for Health Information Order Desk at 613-241-8120.

Mail

Download and complete the CIHI Order Form and mail it to:

Canadian Institute for Health Information
Order Desk
495 Richmond Road, Suite 600
Ottawa, Ontario  K2A 4H6


Payment Options

Credit Card
  • We accept American Express, VISA and MasterCard.
  • You can safely enter your credit card number via our secure service which encrypts all information transmitted electronically.
Core Plan Entitlement
  • If you are registered as an authorized user of a hospital, use your ID and password to order products against your Core Plan entitlements.
  • You can view previous orders placed by authorized users of your hospital.
  • A number of products are offered in electronic format without limitations to Core Plan subscribers.
Purchase Order
  • We accept purchase orders from Canadian hospitals, regional health authorities and government agencies as well as other authorized clients.
  • After you have made your purchase, select On account as the payment method and an invoice will be sent to your attention for payment.

Shipping and Handling


Returns and Refunds


Customer Service

If you have any problems with your order or have any comments and suggestions to enhance the functionality of our site, please do not hesitate to contact us.



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